Maybe this is a blessing in disguise.

You know $30 off so I'm thinking this is a great deal, I'll get them in a few days. Why do you think you're special and shouldn't pay the fee?

I called Customer Service and upgraded my 6S to an iPhone 7.

Due to inactivity, your session will end in approximately 2 minutes. You can't make changes to an In-Store or Curbside Pickup order once it is placed. Same for me. Curbside Pickup is only available to existing Verizon customers. At that point, I used the Chat to ask “why”, and they referred me to Customer Service. But on my Verizon account it says the order is on hold until I … And in all of this, no thought to call me and tell me. My Verizon online:. Credit Hold on Order With No Other Details. While our Fraud team is not open on Sundays, you can call them directly at 888-483-7200, during their hours of operations from 8am to 8pm. When you arrive at the designated store, you will see signs directing you to the Curbside Pickup spots. Please don't go to the store until you receive an email or text notification that your purchase is ready for pickup. You can also call them online via a secure form at the bottom of this website: https://www.verizonwireless.com/fraud/. What should I do?

Plus, with 140+ million subscribers, there may have been a queue in which your name hasn't come to yet. My accounts paid up. You had 2 orders and that confused the system. After I got home from work today I saw an email from Verizon that says "Dear Customer: Verizon Fraud Prevention Team is currently reviewing the following order on your wireless account.

I have to go online looking for my order to discover the credit hold.

Today, 2/26 I check online and have a notice that it's on Credit Hold. I appreciate the concern for fraud, but when that sort of issue arrises isn't it reasonable to think I'd get a call? Please call the Verizon Fraud Prevention Team at 888-483-7200 option 3, press 1 to verify this Order.

I paid for my phone with same credit card I use to pay my bill every month and the charge went through (and still shows as being charged). GO to the Pending account changes page in My Verizon to remove or cancel an order. But, I do get "You've got the new device glow" email. Orders are audited to prevent fraudulent activity and to ultimately protect our valued customer from any type of fraud. I'd already received the.

; After you select the quantity and other device options, tap or click Check availability under the Pick up in-store section. First, I began my order online and was about to be charged $30 to upgrade my phone from a iPhone 6S to a 7. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I acknowledged that I did, thinking it was a confirmation of cancelling the online order. I was just stating a fact.

Please refer to our Shipping FAQs for more information about other shipping options. There are no ID thefts on me. I’d already received the. When I click on order details, I get the Find you order screen and that is where I get the error message of the screen shot in my original post. Some stores may be limited to curbside pickup only. The question is why didn't YOUR FRAUD TEAM THINK to call me when THEY, decided to inconvenience me? In this case the credit check came back probably a low score and so they would need more information on the person who wants to activate services. I used the Chat service, they couldn't explain the credit hold, and referred me to Customer Service who told me I would have to call the Fraud Team, but they weren't open on …

So, I went online and cancelled it.

Actually, basic customer service. Did you receive an email regarding your order?

No call or email. I have no problem with fraud protection. Do you usually provide such useless insight, sprmankalel? Actually, basic customer service. But my in my orders section on my online verizon account, it still says there is a problem with my order. Extend your session by clicking OK below. My credit card company calls when they think there is an issue. AntonioC_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. New devices may not be eligible for In-Store or Curbside Pickup as soon as they're released.

What do I need to bring to the store to pick up my order? Have the door of your vehicle unlocked or the trunk open, depending on where you prefer to have your items delivered.

GO to the Pending account changes page in My Verizon to remove or cancel an order.

It says I need to update my payment method. I've been a customer for nearly 20 years. Thanks in advance for your help with this!! Doesn't that seem a little screwed up? Why not call me?

So, I went online and cancelled it.

I got email that day to sign the documents and email confirming my order. All returns must be within the return period specified in our Return Policy.

(apparently standard cases won't fit the Verizon version either).

And in all of this, no thought to call me and tell me. You had 2 orders and that confused the system. If a post answered your question, please mark it as the answer. I paid for my phone with same credit card I use to pay my bill every month and the charge went through (and still shows as being charged). Learn how to place an In-Store or Curbside order from the My Verizon app. Or what should I do now?

The question is why didn't YOUR FRAUD TEAM THINK to call me when THEY, decided to inconvenience me?

The My Verizon page said it was being processed, but there was a Credit Hold. When you arrive, inform a Sales Representative that you're there for an In-Store Pickup.

Customer Service took my order, without charging me $30, and all was good. Then, I received an email from Verizon saying I had not completed my order in my cart. You'll get another email when your order is ready for pickup at the store. You'll receive an email (and text message, if you selected that option during the order process) when your In-Store or Curbside Pickup order is ready to be picked up. Credit or debit card, Masterpass* or Apple Pay* payment, The credit card or debit card that was used to place the order online, You can do a return or exchange at any Verizon store, You cannot do a return or exchange at any Authorized Retailer, You can do a return at any Verizon store or at the same Authorized Retailer from which you picked up your merchandise, You can do an exchange at any Verizon store, but cannot do an exchange at any Authorized Retailer. Verizon version of the phone removed the SD card slot and has 8GB of ram instead of 12GB compared to the unlocked and other carrier versions. Place an order online or on the My Verizon app and select the pickup option available.

Verizon put my iPhone order on hold for payment update but won’t let me update anything; weird web issues too Verizon put my order on hold for payment update but won’t let me update the payment. I have a good payment record. You can't have more than 1 pending order on your account at a time. They told me the order had been cancelled. We certainly want your order to run smoothly. The Account Owner or Account Manager must be present to pick up the order. The Account Owner or Account Manager must be present to pick up the order at the store. I'm most definitely NOT a VZW employee. Why your system said the order was "Being Processed" and on "Credit Hold" instead of "Cancelled", I have no idea.

Do scam artist negotiate better rates so the person being ripped off doesn't suffer so much? My credit card cleared the buy-out and the taxes. If a post answered your question, please mark it as the answer. I was just stating a fact. See how to print a return label from My Verizon. Verizon's In-Store and Curbside Pickup lets you buy online and pick up your purchase at a participating Verizon store or Authorized Retailer.

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No, you can only select one store per order to pick up your items. You can't have more than 1 pending order on your account at a time. Once you are in a Pickup spot you will need to check-in and let the Sales Representative know which Curbside Pickup location you are in by doing one of the following: The Sales Representative will come to that spot with your order. To place an In-Store or Curbside Pickup order: On Sun, Feb 26, 2017 at 7:01 PM, vzw_customer_support <. To pick up the order at the store: Note: When you receive the email stating your order is ready to pick up, the email will also include recommended next steps that you should follow.

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If for any reason you need to enter the store or have direct contact with the Verizon Sales Representative, please follow all social distancing safety guidelines. Subsequently, I received another email from Verizon asking if I wanted to cancel my order. Then, things made sense. And no, they will not call me. My accounts paid up. We understand the importance of getting your order on time, and we will like to help. I paid with my credit / debit card, but why did I … Plus, with 140+ million subscribers, there may have been a queue in which your name hasn't come to yet. I was told I have to call the Credit Fraud Team, but they aren't open on Sunday. to center around service to your customers. "You've got the new device glow" email, so I didn’t think anything of it – shopping cart order cancelled, new device on the way.

Shop online for an item you'd like to purchase. That's a work around, not a solution. But, I do get "You've got the new device glow" email. Thanks in advance for your help with this!

It was put on Credit Hold, by the Fraud Team. Visit our SIM Card FAQs for more SIM card details.

At this time, you may be asked to provide a photo ID.

Due to inactivity, your session has expired. Thanks in advance for your help with this!! No call or email. Due to inactivity, your session will end in approximately 2 minutes. My Verizon app: No, pre-order and backorder items aren't eligible for In-Store or Curbside Pickup at this time. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. You can pick up your order from the participating Verizon store or Authorized Retailer that you selected online during the order process.

You can pick up your order from the participating Verizon store or Authorized Retailer that you selected online during the order process.

Maybe it would have been less stressful if you just paid the upgrade fee like everyone else. Please don't come to the store until you receive an email letting you know your order is ready for pickup. By the way, I tried the Fraud Team number Sunday evening and they answered. I feel a great deal of frustration with Verizon's lack of thinking things through. I didn't like it when it was originally implemented in April 2012 and I don't care for it now. To add another customer's perspective, while not every customer enjoys paying more, all existing customers have had an upgrade fee when they purchase a new phone through Verizon Wireless. When I click on order details, it says my order is on hold until I … I gave the fellow who took the order all my info, including my SSN and I even negotiated the $30 upgrade fee (which its self is ridiculous) Where is the potential flag for fraud? I called Customer Service and they tell me the Fraud Team sees it as a potential fraud.

While our Fraud team is not open on Sundays, you can call them directly at 888-483-7200, during their hours of operations from 8am to 8pm. Usually when there is a hold on your order it has to do with a credit background check that Verizon always do when there is a new order. My, bank and credit card copies does this as well, EXCEPT THEY HAVE THE GOOD, Verizon doesn't have the sense to think their actions through, so it's my, issue to resolve.